Staff IT skills survey

Alan Brine (De Montfort University Library) carried out a survey of library staff IT skills in order to target staff training needs.

A number of competencies were listed, and each respondent ranked their ability by selecting one of these options to describe their skill level: I can / I need reminding / I can’t.

A range of training solutions was then offered, including:

Issues

  • Recognition of staff level of technology engagement by management was essential to the success of this project
  • It was also important to allow time for the additional workload involved, both in training and exploration
  • As possibilities multiply and skillsets expand, who will keep current?
  • Managing the overall student experience is now more complex
  • Face to face and personal communication still preferred and important

Good IT skills are a common requirement for many library jobs nowadays, but it is not always easy to know what is meant by this or find a way to measure it at interview.  Many library-related IT skills may be specific to a particular role depending on which integrated library system is used, whether staff support students who use Windows, Mac, Linux or other systems or a combination, so many staff will need on-the-job training once in post even if their general IT skills are already good.  This audit and follow-up sounds like a great way to assess the gap between the skills required and the skills of the current team members.

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3 Comments

  1. Pingback: CILIP Umbrella conference 2011 « Laura's Dark Archive

  2. Hi Laura,
    I found the first part of this process perhaps the most interesting. Alan said they made note of library users enquiries over a period of time to compile the list of IT knowledge that staff needed to have. I would guess that the information gathering, then breaking the enquiries down into the smallest useful chunks of IT knowledge was time consuming!
    The 67things wiki was also notable as a friendly, as-needed training resource.
    Again, may I share your blog posting with my colleagues as part of my UB11 follow-up?
    Thank you,
    Lauren

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