Seamless delivery of learning support services: an emphasis on delivering programs that “make sense” to students
Vicki’s learning support programme combined information literacy (IL) skills and academic skills such as study skills and strategies. It was staffed by liaison librarians, academic skills advisors, library advisors, peer advisors.
The approach has 3 levels: extra-, inter- and intra-curricular
- Generic IL classes
- IL skills taught in class but separate from course content
- IL skills taught within context of the course
This approach is supported by the Studywell programme
There is also the Study Smart series of tutorials
In 2010 there was a review of learning support at QUT – main outcomes:
- An integrated approach to learning support – acknowledge shared responsibility
- Diagnostic evaluation and curriculum integration of learning support resources and activities
- Communications strategy – use same words/terminology across divisions
‘No wrong door‘ approach – all staff are trained to handle a wide variety of questions, and if they have to refer the enquirer to someone else, they must follow through to make sure that the query is resolved.