#ISEWLib2014 Libraries at the University of Helsinki

Main post: #ISEWLib2014 at the University of Helsinki Library

4 Colour coded zones

Colour-coded learning spaces

At start of last academic year, all new students at the medical campus were given a tablet computer each. But we still can’t assume that all students at have their own IT equipment.

51 Name badge

Staff badges – staff choose for themselves which language flags to display

Post-graduates and “lost-graduates” – people who have finished their course but not sure what to do next! These are found in or near libraries all over the world, and now I know a name for them 🙂

5 Donate a textbook

Donate a textbook – but with money, not out-of-date editions!

Idea from Columbia Uni, NY: employ ‘newly-minted’ PhD graduates on library teams to provide recent user experience (UX) input

7 Kitchen

Little kitchen for students. Can heat own food (or baby food) in microwave

Mobile storage units which students can rent for a few euros. Side is open - secure once locked away

Mobile storage units which students can rent for a few euros. Side is open – secure once locked away

Service design project @HULib objectives and scope. Goal was not just to have a beautiful and functional new building, but also to offer world-class services.

25 Antti objectives and scopeIt was important for @HULib to be seen as one university library service, and harmonise service and branding across campuses.

26 Antti user studyFour different user types emerged from customer profiling: lingerer, visitor, investigator, patron.  These users types describe behaviour rather than individuals.

Achieved change in service culture: strategy and service promise; user-centred & participatory design processes/methods/tools.  Across the group, we recognised that it is difficult to strike a balance between catering for younger students, and keeping older patrons and academics happy.

Having lots of different types of seats caters for different user needs, and makes them easier to replace.

27 If there are no books at all

“If there are no books at all, students don’t think about it as a library space”

28 ISEW participants

Love these little glasses of flowers to bring some of the Finnish summer indoors! Photo credit Veera Ristikartano

From Antti Virrankoski‘s presentation on the learning centre project at Kumpula Campus. Library space usage, according to exit poll (2011):

32 Library space use exit poll

Library space usage, according to exit poll

Requirements for the new learning spaces: individual , group and teachings spaces; comfort, accessibility:

33 Conclusions learning space

‘Count the traffic’ customer behaviour profiling method by Tord Høivik.  After the redevelopment at Kumpula, there will be more seats, more computers, more flexible working spaces; and better accessibility, comfort, and infrastructure.

See also: Learning spaces at the University of Warwick Library


#ISEWLib2014 Staff spaces

Main post: #ISEWLib2014 at the University of Helsinki Library

Marja’s presentation about changing staff working spaces at Viikki Campus.  When redesigning staff working spaces, information on workplace function and design was sought from an employee survey, usage info, and workshops.  Questions included topics such as primary working space, meeting rooms, acoustics, ventilation, and ease of keeping spaces clean.

29 Workshops

One of the workshops where employees shared ideas about their needs & wishes for their future workplace

3 different working profiles were identified:

30 3 diff working profiles Type 1 were called ‘anchors’; maybe 2 could be ‘coracles’, and Type 3 ‘clippers’?

I like how @HULib have spent time, effort, money on design of staff areas as well as the main library environment.  Details like these cheerful owls on an office wall…

17 Owls

Owls on the wall of a meeting room in the staff offices

… and these fun ways to unwind away from your desk must make it a pleasant place to work!

18 Wobble board

Katarina (Ms Sweden) demonstrating good way to get moving after sitting at your desk!

19 KipukoukkuKipukoukku ‘pain hook’ for releasing tension on your back.

Visit from another college librarian

I will begin by telling you a little story about what it means to be a collegiate university.

A major difference between the University of Oxford (and Cambridge and Durham) and other UK universities it that it has a collegiate structure.

The University of Oxford has 38 independent, self-governing colleges and 6 permanent private halls (here’s a list).

Students and staff therefore belong to both their faculty and college communities.  Colleges and permanent private halls have their own libraries, which are usually only for the use of members of that College or Hall.

Each College or Hall has its own governing structures, ethos and Fellows, and they are also financially independent.

So the College Libraries* at the University of Oxford have (paradoxically) everything and nothing in common.  They are financially and ideologically independent of each other, and can modify every aspect of their services and collections to suit their particular college.  For example, some colleges are only for postgraduates and some have subject specialisms.

However, for all these differences, the college libraries and their Librarians have common ground in that they occupy a unique niche within the University, and are quite different from the faculty and departmental libraries of the University.

And so it is that college librarians find it very useful to meet up and discuss different aspects of their work, and share experiences of tackling a variety of issues in their work.

Today, I had a visit from another college librarian who was interested to know about the library lobby redesign project I am undertaking this summer.

The new design will include:

  • Security gates for RFID security and stock management system
  • Self-issue and return kiosk for RFID
  • Combined printing, photocopying and scanning machine
  • New tables and comfortable seating
  • New carpet
  • New coat of paint

I am looking forward to the pleasant entrance to the library that this refurbishment will provide, as well as the new equipment and facilities available to readers: self-return, photocopying , scanning and colour reprographics are all new features.

This work will begin next week, so I am spending this week making sure that we are ready for the move of the library office for the duration of the work, and ensuring that library users know about alternative arrangements for access during this period.

*From here on, I will use the term “College Libraries” to refer to the libraries of both colleges and permanent private halls, to avoid repetition.  Apologies to Blackfriars, Campion Hall, Regent’s Park College**, St Benet’s Hall, St Stephen’s House and Wycliffe Hall.

** I know, I put Regent’s Park College in the list of Permanent Private Halls.  But it is in fact a Hall, and not a College.  See?