At start of last academic year, all new students at the medical campus were given a tablet computer each. But we still can’t assume that all students at have their own IT equipment.
Post-graduates and “lost-graduates” – people who have finished their course but not sure what to do next! These are found in or near libraries all over the world, and now I know a name for them 🙂
Idea from Columbia Uni, NY: employ ‘newly-minted’ PhD graduates on library teams to provide recent user experience (UX) input
Service design project @HULib objectives and scope. Goal was not just to have a beautiful and functional new building, but also to offer world-class services.
It was important for @HULib to be seen as one university library service, and harmonise service and branding across campuses.
Achieved change in service culture: strategy and service promise; user-centred & participatory design processes/methods/tools. Across the group, we recognised that it is difficult to strike a balance between catering for younger students, and keeping older patrons and academics happy.
Having lots of different types of seats caters for different user needs, and makes them easier to replace.
From Antti Virrankoski‘s presentation on the learning centre project at Kumpula Campus. Library space usage, according to exit poll (2011):
Requirements for the new learning spaces: individual , group and teachings spaces; comfort, accessibility:
‘Count the traffic’ customer behaviour profiling method by Tord Høivik. After the redevelopment at Kumpula, there will be more seats, more computers, more flexible working spaces; and better accessibility, comfort, and infrastructure.