#ISEWLib2014 Research data management

Main post: #ISEWLib2014 at the University of Helsinki Library

Visibility services at Helsinki University Library make research outputs known to the world.  Terkko Kudos increases impact & visibility of published articles from Helsinki Academic Medical Center:

56 Terkko Kudos

Terkko Kudos

The Scholar Chart lists Finnish medical scholars across a number of institutions.

40 Scholar chart

Terkko Scholar Chart

See also the equation for calculating Terkko Factor!

57 Terkko Factor

How to calculate Terkko Factor

Impactstory is an open-source, web-based tool that helps researchers explore and share the diverse impacts of all their research products—from traditional ones like journal articles, to emerging products like blog posts, datasets, and software.

See Terkko Library on ImpactStory.

List of metrics sources used by @PlumAnalytics

42 List of metrics sourcesHere’s the full list of metrics used by Plum Analytics

41 Plum Analytics metricsWe all share experience of difficulty in getting humanities & social sciences academics engaged with metrics, compared with those in science, technology, engineering & medicine.

From Mari Elisa Kuusniemi’s presentation on getting started with research data management training systems, here are some examples of assignments for library staff on RDM training programme:

43 RDM assignments

Highlights from #UKSGlive 2013

My learning round-up from the 2013 UKSG Annual Conference

Phil Sykes – University of Liverpool – Open Access Gets Tough

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SykesIs the triumph of OA is now inevitable? Maybe not – the current situation results from a fortuitous combination of circumstances, such as the political involvement of strongly pro-OA individuals.  We have to provide strong support for OA through our professional bodies and via skilled advocacy on campus.

“Librarians insulate departments and academics too well from the true costs of their journal subscriptions.”  We now have the opportunity to be star actors in the transformation.  Nothing is inevitable, it’s time to get to work.

Jill Emery – Portland State University – Mining for gold: identifying the librarians’ toolkit for managing hybrid OA

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EmeryWe need to influence the change in academia not just within scholarly publishing, but also by getting academics involved.  Make recommendations to them on where to publish.  Don’t wait for the invitation – start the conversation on campus.  We need to re-evaluate our budgets and allocate resource for APCs [article processing charges].  Get into marketing and promotion game.

Research and researchers: identity and evaluation Jenny Delasalle – Uni of Warwick – Research evaluation: why is it relevant to librarians?

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DelasalleSnowball metrics project – recipe book now available – sets out best practice for how data can be used to support institutional decision-making

Alt metrics [alternative metrics, linked to social web] – open to manipulation, but so are citation measurements.  Opportunities for librarians – the article-level economy is coming, availability of alt metrics will support interest in other kinds of inputs than journal articles.  Researchers want someone with technical expertise who can provide answers and reassurance – librarians can do this.

Laurel L. Haak – ORCID – Connecting research and researchers: ORCID ORCID mission: connecting research with researchers

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HaakORCID is an open, non-profit, community-based effort to create and maintain a registry of unique researcher identifiers and a transparent method of linking research activities and outputs to these identifiers”

ORCID is to individuals what DOIs are to articles.

Register for your ORCID iD here.  Can embed ORCID IDs in workflows e.g. University CRISs, manuscript submission, grant applications, links with repositories, linkage with other IDs like Scopus Switchboard.

The new digital students, or, “I don’t think I have ever picked up a book out of library to do any research – all I have used is my computer” Lynn Silipigni Connaway, OCLC

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Connaway

“A diamond is a chunk of coal that is made good under pressure.” – Henry Kissinger.

Users don’t think that e-resources are library resources.  Users are confident in their information seeking and evaluation skills,and they believe that the same info in multiple places means it’s true…

The learning black market – covert online study habits e.g. they use Wikipedia, they don’t cite it, they feel guilty about it. Some admit to citing the references at the end of Wikipedia articles, even when they haven’t read them.  “One size fits no-one.”

Idea: Create personas from special collections and use them to make social media accounts more personal.

The student-information relationship: a perspective of its evolution – Joshua James Harding, Warwick Medical School

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HardingDigital consumption was Joshua’s solution to the problem of many heavy textbooks.  He was an early adopter of IT and is now a paperless student.

Having everything on his iPad means he can do clinics and be able to check details, notes, and carry on with confidence.   Inkling – interactive ebooks, also called smart or multitouch ebooks, including the option to buy chapters. While he studies a textbook, it studies him – maps his progress in terms of what’s been covered, how long spent on each chapter, sets alerts for him to go back and revise specific areas after set times.  Librarians must improve pathways for making this info available to students.

Joshua asks why all paper textbooks aren’t available in e format.  Other problems: fragmentation, reduced variety, variable quality, different platforms and formats…  “Epubs are horrible as textbooks and I urge you, don’t make them any more!”

“I want to be able to annotate PDFs using third-party apps… I think we all want to see the end of proprietary formats.”

Maximising the Knowledge base – the community-driven initiatives KB+ and GOKb – Liam Earney, JISC Collections

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Earney

Knowledge Base+ (KB+) in the UK; Global Open KnowledgeBase (GOKb) in the USA.

Both projects aim to capture info that libraries need for managing their eresources portfolios and make this information available to other stakeholders too.  KB+ and GOKb share interests in licensing, but GOKb has a greater focus on sharing a higher level of information across many institutions.

Issues surrounding quality and availability of data in the supply chain:

  • Accuracy (many publishers don’t seem to understand what they publish) e.g. They often can’t make lists of what they publish, or sales/back office have different lists… Laughter in the room as this problem is widely recognised!
  • Availability – not all parts of supply chain have access to all info they need; despite huge duplication of effort with many people involved in maintaining various different databases, but which contain broadly the same info
  • Interoperability: spreadsheets, library staff, link resolver, publisher rep, JISC Collections – all have different silos of info about an institution’s subscription.

Open data delivers practical benefits e.g sharing and collaboration, improved accuracy, reduced burden on any one element in supply chain.

“The nice thing about standards is that you have so many to choose from” – Andrew Tanenbaum

… But do please choose one!  Let your data be promiscuous… Set your data free (but tidy it up first!).  Liam noted that titles have longer relationships with institutions than with publishers.

Electronic resources and ILL – a self-contradiction? – Helle Brink, Aalborg University

Helle gave us an overview of inter-library loans in Denmark, and neatly summarised the current situation in which we can often supply digitised print items but have to send print copies of electronic resources (owing to licencing restrictions).

Possible new models for partial access include:

  • Updating the definition of “walk-in user” to include electronic walk-in?
  • Pay-per-view
  • Voucher solutions e.g. 10 articles per year
  • Read-only, no download or print
  • ILL after embargo e.g. 3 months
  • Public access after embargo
  • New ideas?

It seems to me that most problems involving e-resources and ILL arise from the nature of the licences for electronic resources  the terms and conditions evolved from contracts regulating the use of print resources, and they don’t translate well to the new medium.  Maybe it’s time to design e-resources licences specifically for digital media, rather than simply adapting contracts designed for a print environment?

The twenty-year butterflies: which web cookies have stuck in the internet’s pan? – Jason Scott, Archive Team

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Archiveteam

“There is no rare – there is only expensive” – Juke Joint Johnnie.  Jason says, “There is no gone, there is only forgotten.  If we take the smallest amount of effort to set up things to be remembered, they will never be forgotten.”

Archive Team recognise three virtues: rage, paranoia, and kleptomania.

“Instead of the cloud, I call it the clown.  It’s more descriptive!”

“Tiny URLs are one-time crytographic keypads.  We have discovered link shortening services than re-use short URLs.  I’m not a Luddite, but too many people are putting too much trust in storing things on the Internet.”

Publishers and librarians: we share the same values – why are we fighting? – T. Scott Plutchak, University of Alabama at Birmingham

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Scott Plutchak“We are some of the luckiest people alive because we get to be part of this.”

“The challenges are technological, cultural, and social.”

“Librarians and publishers – communities that are two key players, but have diametrically opposed views about how to achieve the same goal of making info widely available.”

I disagree that publishers share this goal with librarians.  Are publishers really focused on access to information? Would they still be interested if it were not for profit?  And the routes into the two careers could hardly be more different – how many publishers do vocational training, or volunteer in the information sector as part of their career development?

I think there is a fundamental difference between librarians and publishers in their perception of the value of knowledge and what happens to it when it is shared – to librarians, sharing knowledge increases its value (especially in research); but to a publisher, knowledge sharing without payment represents lost revenue.

The difference between the price and the value of knowledge, eh…

Other

  • A group of us went for a run on Tuesday evening – the inaugural UKSG 5K?  Maybe it should be part of the official programme from 2014 onwards!
  • A knitting breakout session – another idea for the programme
  • Meeting lots of people from other countries who were talking about their work in English has prompted me to acquire some professional vocabulary in other languages.  I’m starting with ALA’s Multilingual Glossary, which includes French and Spanish
  • Referring to a discovery interface with different resource elements as a “bento box approach” – nice description!
  • I think many people still think of UKSG as a serials organisation, but their remit has evolved in recent years and their current mission is to “connect the knowledge community and encourage the exchange of ideas on scholarly communication” – so if you think UKSG isn’t relevant to your role, perhaps it’s worth taking another look?

Round-up of Bodleian Libraries Digital Know-How Day #BODdkh1

Here’s my summary of 3 talks given as part of the first Bodleian Libraries’ Digital Know-How Day last week.

Alison Prince – Social media strategy

  • Impact assessment is a process aimed at guiding the development of projects… Knowing why you are doing it!
  • “You can’t manage what you can’t measure”
  • If you don’t know why you’re doing something, there’s a strong chance it might not be useful/important & chances of success lower
  • Balanced value model: 5 modes of cultural value for digital resources
  • Goal setting > performance measurement > performance diagnosis > corrective action > and back to the beginning
  • Performance management is ongoing – can’t just launch something and walk away
  • Communicate and report your analysis to make it known to a wider audience – senior and local teams. Share wisdom & insight
  • What do people in the business world use online analytics for? Econsultancy report
  • 4 key points: knowing why, can’t manage what you can’t measure, demonstrate value (showing better than saying), communicate wisdom

See also: Social media strategy

Eric T. Meyer – Impact as a process: considering the reach of resources from the start

  • “Users” is a bad word – implies passivity.  Don’t think of users as passive recipients of your content/activity
  • Don’t give your resource a cute name that is not sufficiently individual – will make it impossible to find in web search e.g. CATS
  • Use a survey running from your home domain URL if possible – not generic ones like SurveyMonkey- increases legitimacy
  • Users of digitised collections often cite references as if they had consulted the original print media.  They are aware from an early stage in their careers that there is prejudice against a bibliography that looks like they did all research from their laptop, even though content of digital and original archives is the same!
  • See Eric’s report: Collaborative yet independent: information practices in the physical sciences.  Most humanities scholars surveyed used Google (79%) or Google Scholar (66%) to find new info.  Many also use libraries, journals and peers.  Many good library services are almost invisible to users e.g. subscription resources
  • What is the value of value? Deeper impact on smaller community or broader, shallower reach? Which will appeal to donors/sponsors?

Johannes Neuer – Measuring and optimising social media at New York Public Library (NYPL).  This session was delivered using Skype!

  • Where do you want to go with social?  Start with SMART targets
  • Focus on outcomes: difficult to measure impact of social media on physical visits and readership, but easier to see impact of social media on website visits, brand mentions and downloads
  • Tools for collecting social data include HootSuite – columns for keyword searches, @ mentions, sent and scheduled tweets
  • TwitterCounter for competitive analysis
  • CrowdBooster to visualise retweets.  Offers data in a sortable table
  • TweetStats  and SocialFlow
  • Facebook Insights – data at page and post levels
  • Meltwater Buzz – mentions and spread
  • AddThis  – viral content
  • Google Analytics – use custom reports to unleash its full potential
  • Productivity – Excel, Evernote and Reminders
  • NYPL’s marketing dashboard: published monthly; focus on newsletters, Facebook and Twitter; six month overview
  • Optimising email with social media: at NYPL they tested blog content on social media to see which were most popular/engaging and used these results to decide which blog content to include in their email newsletter
  • Preparing a campaign for tracking: custom variables and events (track with GA); measure referrals
  • “The NYPL is pleased to provide you with wireless Internet access” – good to remind users of services provided by the library
  • “Protect your roots, support your branches” campaign to fight cuts at NYPL
  • All social media contributors at NYPL have to do a course in the use of social media. Thereafter, their updates do not need to be approved (but are still monitored)

Many thanks to Alison Prince for getting this event organised and hopefully there will be many more Digital Know-How Days in future!

Highlights from Oxford Social Media Day 2011

Oxford Social Media Day 2011 took place on 8th September.  I live-tweeted the event and you can search for #osm11 on Twitter for all related tweets.

Now that many libraries are using social media, this aim of the day was to be inspired to take it further.  Our  five speakers did an excellent job and here are my top take-home tips.

  • Jo talked about how librarians interact with many different groups of users and stakeholders in our work, and asked us each to prepare a 30-second elevator pitch to market our skills to one of those groups.
  • This was great for practising my skills in “selling” the library and its services to senior management, students or academics.
  • People will infer things from your brand even if you don’t actively manage it.  For the next exercise, we had to think of 3 words or phrases to describe the brand we would like to convey.
  • Use namecheckr  to see if your username is available on a range of social sites
  • It’s important to keep your brand consistent across different social media sites
  • In social media, commitment to community not the tool is important – go to the sites where your users are.

Public library social media policy #osm11

  • Public libraries & museums act 1964 – key legislation relating to how public libraries operate today
  • Some things you don’t know in advance, and can’t predict if a venture will work – you just have to try it out
  • Need qualitative data to assess effectiveness of service delivery
  • Risk aversion makes things difficult (same problem in universities)
  • Use social media for service delivery – go beyond using it simply as an announcement service
  • The worst possible social media strategy: “we want a Facebook/Twitter/whatever page”
  • Libraries can get involved in online forums as well as the main social media sites
  • What would you expect from a public library’s social media presence?

Ideas from the audience: Mumsnet, catch kids young, involve community groups, book clubs, humour

Ideas from people on Twitter: Direct contact with someone who can answer queries, not just referral to an FAQ page (via @stormfilled); Up-to-date info & speedy, personal, informal response to enquiries (via @archelina)

Marketing academic libraries in a web 2 world

View more presentations from Ned Potter
  • Social media gives great opportunity to listen as well as post
  • No one cares about the “how” – focus on benefits not features, outcomes not process (in the words of @radfemburlesque: Don’t say “hey, we have books” – say “hey, we can get you a first / make your 2.1 less work”)
  • Recommended sites for Twitter analysis: Twocation, Tweetstats, Klout. Focus on improving engagement stats rather than how many followers you have
  • Use Facebook to rescue buried treasure – highlight features of the library
  • “One minute on… “ technique for making short and snappy videos. e.g. One minute on e-journals
  • Use focus groups to get useful and honest feedback about your service

Andrew Hood from Lynchpin Analytics on Measuring social media success (presentation available to download)

  • Monitoring vs measurement – translating what we’ve measured into “has it worked?”
  • The monitoring challenge: capture, collate, filter, category, sentiment, classify, trend, risk analysis, respond
  • Risk analysis – or opportunity analysis (turn problem into opportunity?)
  • Don’t report on something if you can’t do anything about it – use metrics for factors you can influence
  • Monitoring tips: set up RSS searches and collate
  • Measuring tips: document KPIs, use Google Analytics, benchmark by traffic source & engagement

Duncan Smith of iCompli on Social network sites: managing risks (presentation available to download)

  • Something defamatory + published = libel. Things previously said in private now published publicly
  • Not allowed to run competitions on Facebook
  • Contempt of court: do not publish anything to do with a court case (esp. imp. for local authorities)
  • Employee use of social networks – employees with access should have ‘basic’ legal training
  • BBC’s guidance/policy docs on social media – managers “should not adopt an overly restrictive approach”
  • You are responsible for moderated comments on your blog because you authorised/published them
  • Good idea to have a “notice and take down” procedure – could be just an email address to contact
  • Data Guidance – good for legal info (subscription resource)

A very thought-provoking day… I find myself dwelling on issues of the last presentation in particular.

I would love to think that most employees are intelligent enough to know what is appropriate use of social media (or ask if they’re not sure) and I worry that too much bureaucracy will extinguish the sparks of imagination and creativity that make social media such a dynamic and fun way to reach out to our users.

I’m pondering how to write a titanium* social media policy that would still have enough oomph to be meaningful and act as a useful tool for staff; while avoiding being just another work-related document that you have to sign to say you have read but then forget about**.

*Low density, lightweight but strong.  See what I did there?
**Examples: equal opportunities policy, smokefree policy, use of IT policy, health and safety policy, fire safety policy (I could go on)… all worthy aims but bogged down by documents that can feel more like a noose than an airbag.